While at a McDonald’s or a Burger King Restaurant, and observing the activities and the behavior of all the employees, both during a busy period and during a period with few customers,
To what extent do you think the employees (or at least some of them) are working as a group, as contrasted with working as individuals with only individual responsibilities?
Do you think that if the employees worked as a group it would help to improve efficiency and service?
As a manager of the restaurant what actions can you take to encourage a greater degree of group effectiveness?
How can management shape behaviors and encourage either?
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