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What is the difference between Juran’s definition of Strategic Quality Management and Madu and Kuei’s definition of Strategic Total Quality Management?
 
What is the difference between validity and reliability?
 
Describe of the seven tools of management and how management can benefit from using them.
 
What are work instructions? Discuss the role of work instructions.
 
Define experimental design. Discuss the importance of experimental design as a tool.

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