- Southwest Airlines
- Course Project:
- For the company and product or service that you selected for W3 Assignment 2,(see uploaded file), respond to the following in a 3- to 4-page Microsoft Word document:
- Imagining yourself to be the customer, construct a House of Quality to provide the organization with your perspectives on what the important dimensions of quality are and how well the organization is currently meeting your needs.
- Develop a SPC checklist for each dimension of the product that you believe would be subject to statistical control.
- Evaluate the product using the five-step plan that is associated with the Kaizen philosophy.
- Determine what elements of the production and delivery of the product or service would be subject to bench-marking and describe how you would identify those organizations to which comparisons could be made in a bench-marking process.
- Support your responses with examples.
- Cite any sources in APA format.
- Constructed a House of Quality.
- Developed SPC checklists for each dimension of the product subject to statistical control.
- Evaluated the product using the Kaizen five-step plan.
- Determined what characteristics and activities would be subject to benchmarking and proposed organizations against which such benchmarking could be done.
- Written components.
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