About the Download

  • Southwest Airlines
  • —————
  • Course Project:


  • For the company and product or service that you selected for W3 Assignment 2,(see uploaded file), respond to the following in a 3- to 4-page Microsoft Word document:
  • Imagining yourself to be the customer, construct a House of Quality to provide the organization with your perspectives on what the important dimensions of quality are and how well the organization is currently meeting your needs.
  • Develop a SPC checklist for each dimension of the product that you believe would be subject to statistical control.
  • Evaluate the product using the five-step plan that is associated with the Kaizen philosophy.
  • Determine what elements of the production and delivery of the product or service would be subject to bench-marking and describe how you would identify those organizations to which comparisons could be made in a bench-marking process.
  • Support your responses with examples.
  • Cite any sources in APA format.
  • ———————-
  • Constructed a House of Quality.
  • Developed SPC checklists for each dimension of the product subject to statistical control.
  • Evaluated the product using the Kaizen five-step plan.
  • Determined what characteristics and activities would be subject to benchmarking and proposed organizations against which such benchmarking could be done.
  • Written components.


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