Read the attached articles. After reading the article associated with this week’s forum post answer the following questions.
- Did Daugherty, Richey, Genchev & Chen (2005) find any significant relationship between resource commitment to reverse logistics programs and economic or service quality-related performance?
- How did they come to their conclusion that resource commitment must be focused and that they should be targeted to information technology capabilities?
What was a limitation of this study and why did Daugherty, et.al. (2005) consider that particular issue to be a limitation? Explain.
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