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Read “Chick-n-Gravy Dinner Line” on page 452 in your text. Explain your analysis using course related operations management principles in 200 words.
Chick-n-Gravy Dinner Line CASE
The operations manager of a firm that produces frozen dinners had received numerous complaints from supermarkets about the firm’s Chick-n-Gravy dinners. The manager then asked her assistant, Ann, to investigate the matter and to report her recommendations. Ann’s first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing item, spills/mixed items, unacceptable taste, and improperly sealed packages. Next, she took samples of dinners from the twoproduction lines and examined each sample, making note of any defects that she found. A summary of those results is shown in the table. The data resulted from inspecting approximately 800 frozen dinners. What should Ann recommend to the manager?
DEFECT OBSERVED
______________________________________________________________________________DateTime Line Underfilled Missing/Item Spill/Mixed Unacceptable/Taste Improperly/Sealed
5/12 0900 1 ✓✓✓✓✓✓
5/12 1330 2✓✓✓✓
5/13 1000 2 ✓✓✓✓
5/13 1345 1 ✓✓✓✓
5/13 1530 2 ✓✓✓✓✓✓
5/14 0830 1 ✓✓✓✓✓✓
5/14 1100 2✓✓✓✓
5/14 1400 1✓✓
5/15 1030 1 ✓✓✓✓✓✓✓✓
5/15 1145 2 ✓✓✓
5/15 1500 1 ✓✓
5/16 0845 2✓✓✓✓
5/16 1030 1 ✓✓✓✓✓✓✓
5/16 1400 1
5/16 1545 2✓✓✓✓✓✓✓✓✓
(Stevenson, William. Operations Management, 10th Edition, 10th Edition. McGraw-Hill Primis Custom Publishing, Apr-10. p. 462).
 

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