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R
I NEED THIS ASSIGNMENT 10/31/12
Monitoring Quality and Ensuring Patient Safety:II
QUESTIONS
QUALITY PERFORMANCE REPORTING
Report on  the following organizations
1. Joint Commission on Accreditation of Healthcare Organizations ( https://www.jointcommission.org)
2. Health Section, U.S. News and World Report (https://health.usnews.org.)
3. Pennsylvania Health Care Cost Containment ( Council https://www.phc4.org)
4. Quality Counts (https://www.the-alliance.org/qualitycounts.aspx)
 
To complete this assignment, report about the organization including the following:
•                      Describe the ownership and structure of the organization, such as public or private, and the scope of services provided.
•                      List and describe the types of health care facilities and services that are evaluated.
•                      Explain the criteria or methodology utilized to measure quality or performance.
•                      Describe the intended audience for the quality reports. Is there a fee to view the reports? Is the website the only method of accessing this material?
•                      Assess the validity or reliability of this service. If there is any difficulty in assessing, comment on it.
•                      Describe your overall impression of the organization, the service, and the usefulness of the website. Does your impression change if you think from the perspective of a consumer instead of a provider?
 
S-P-O Model of Health Care Quality.
QUESTIONS
2-3 pages, report  in which you apply Donabedian’s S-P-O model to an episode of healthcare you have observed as a provider or a consumer of health care services.
 
S-P-O Model of Health Care Quality
•                      Select and describe a specific episode of health care service. Take care to respect the confidentiality of the people involved and do not use real names.
•                      Describe the structural characteristics necessary for this service to occur, such as the organization, physical location, staffing.
•                      Describe the processes that are a part of this treatment episode, such as entry into the system, diagnosis, treatment.
•                      Describe the outcome of this service. How are good outcomes (quality) and bad outcomes determined?
•                      In this specific episode of care, describe the relationship between structure and process, and between process and quality.
•                      Based on your analysis so far, evaluate how quality is defined, measured, and reported with regard to this episode of care.
•                     
Readings
•                      Course Text: Delivering Health Care in America: A Systems Approach
o                      Chapter 4, “Health Services Professionals “
•                      Course Text: Understanding U.S. Health Services System
•                      Chapter 20, “Issues in Quality of Care”
•                      Jiang, H., Lockee, C., Bass, K., & Fraser, I. (2009). Board oversight of quality: Any differences in process of care and mortality? Journal of Healthcare Management, 54(1), 15-30. Retrieved from the Walden Library datatbases.
•                      Wicks, A. M., St. Clair, L., & Kinney, C. S. (2007). Competing values in healthcare: Balancing the (un)balanced scorecard. Journal of Healthcare Management, 52(5), 309-3 23; discussion 323-324. Retrieved from the Walden Library datatbases.
•                      Mulva, S., & Dai, J. (2009). Healthcare facility benchmarking. Health Environments Research & Design Journal (HERD), 3(1), 28-37. Retrieved from the Walden Library datatbases.
Websites
•                      Leapfrog Hospital Quality Information For Consumers
https://www.leapfroggroup.org/home
•                      Balanced Scorecard Institute
www.balancedscorecard.org
•                      Institute of Medicine
www.iom.edu
•                      Baldrige Assessment
https://www.nist.gov/baldrige/publications/criteria.cfm
•                      Healthcare Criteria for Performance Excellence
https://www.nist.gov/baldrige/
•                      Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
https://www.jointcommission.org/
•                      Health Section, U.S. News and World Report
https://health.usnews.com/
•                      Pennsylvania Health Care Cost Containment Council
https://www.phc4.org/
•                      Quality Counts
https://www.the-alliance.org/qualitycounts.aspx
Optional Resources (if applicable) are listed in the Learning Resources area for the week

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