About the Download

  • Provides an introduction that establishes the purpose of the evaluation. Evaluate only one Microsoft manual
  • Opening paragraph that highlights the best and worst features of the manual
  • Evaluate layout, font, legibility, instructions, images, ease of use, and language
  • One section that shows why one of the features is good, and one section that explains why one of the features is confusing, inadequate or unhelpful; this part must provide a remedy
  • Provides a conclusion and summarizes recommendations for change


  • Uses 1-inch margins and consistent format
  • Headings to separate sections
  • Single-spaced between sentences
  • Employs respectful, business-like tone and avoids commonplace expressions
  • Defines acronyms before using
  • The paper is 2-3 pages in length, no title page
  • The introduction provides sufficient background on the topic and previews major points
  • The conclusion is logical, flows, and reviews the major points


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