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One of the fifteen employees of the department that you manage has recently reported on another employee who had been involved in a serious fraud. As a result, the latter was fired. However, relations between the “snitch” and the others have become very strained and he is almost isolated within the department.
What steps would you take to re-establish and preserve the cohesiveness of the group?
Do you think that the most important ingredients for effective communication are the personalities of the individuals who are communicating? Are there ways by which even a poor communicator can be taught to communicate effectively? Search the Internet for different perspectives on this and formulate ways to communicate effectively. Provide examples to support your argument.

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