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One of the challenging concepts in the Theory of Constraints is understanding the issues surrounding bottlenecks and how best to reduce the bottlenecks.  In developing process flow for operations – both manufactuing and service – it is important to understand the times as well as the processes for each step.  For this question, please select a business to discuss what types of bottlenecks might appear in the completion of the process and what steps you might take to identify the bottlenecks.  Also, please discuss how you might evaluate the bottlenecks to improve the process flow.

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