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Dropbox Assignment 15: Problem and Exercises 1 on page 716. Your company has grown rapidly in the past several years, and its organizational structure has lagged behind. The CIO has asked you to reorganize the systems operation and support section of the IT shop. As you are reorganizing it, what are the four major support activities you need to be aware of, and what is a critical requirement for each of these activities regarding the staff that will be performing them?

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