About the Download

 
Assignment: This is a group assignment (3-4 students per group) and must be handed in as one document. Groups less than 4, may have students added to the group by the Instructor. Groups in excess of 4 will have an automatic deduction of 25%.
Step 1 – As a group review this entire document.
Step 2 – Readings and Research

  1. Read: “A Question of Motivation” Case Study provided at the end of this document.
  2. Refer to: Fundamentals of Organizational Behaviour, Langton, Robbins and Judge, Chapters 1-4.
  3. Research: Use the Internet as an additional resource when answering questions.

 
Step 3 – As a group, discuss the following questions and formulate responses. Use the Case Study, Textbook and Internet to support your responses.

  1. Motivation

 

  1. Describe, in general, Needs Theories of Motivation versus Process Theories.
  2. Discuss different responses to the Reward system.
  3. How can today’s businesses create a motivating workplace?

 

  1. Expectancy Theory:
    1. Describe the Expectancy Theory.
    2. How can Expectancy Theory be used to explain the differences in motivation between Alex and Stephanie?
    3. What specifics from the case apply to expectancy theory?
  2. Motivation Theory
    1. Alex states that he is underpaid for the work he does. What motivational theory does this apply to? Refer to what been describe in the introduction, we are going to use the equity theory to help us answer Alex. Equity theory suggested that individuals compare their job inputs and outcomes with those of others and then respond so as eliminate any inequities.
    2. How would the motivational theory identified in the above step explain Alex’s behaviour?
  3. Perception or Emotion?
    1. Using concepts from Chapter 2, explain why Alex retaliates towards his boss.
    2. Was his behaviour driven purely by emotion, or did perception also play a role? How so?
  4. Organizational Justice
    1. Using concepts from organizational justice, explain why Alex knocks his boss’s lunch to the floor.
    2. What should Alex’s boss do to improve the fairness or his treatment?
  5. How might stress affect attitudes and behaviour?
    1. Compare and contrast Alex and Stephanie in terms of each person’s level of work stress.
    2. How might stress affect their attitudes and behaviour with their work environment.
  6. Attitudes, Job Satisfaction and Organizational Commitment
    1. Discuss Alex and Stephanie in terms of each person’s job attitude (for example, job satisfaction, and organizational commitment).
    2. What factors might be responsible for any differences?

Step 4 – Written Report

  1. In a minimum of five pages (12 pt, 1.5 spacing –minimum 1500 word count), document your responses to all the questions in Step 3. Answer in the same order as presented above. Make sure you utilize material from your textbook, the Internet and the Case Study to frame your discussion. Create separate paragraphs for each new question listed above, although some answers may require more than one paragraph. Insert appropriate heading for different sections of the topics. Do not use the identical headings as presented in Step 3. All students can identify the beginning and end sections as Introduction and Conclusion. Format Section Headings with Styles to be able to create an Automatic Table of Contents prior to submitting.
  • Name your Case Study report as Case 1 – [group lastnames].
  • Provide a title page, table of contents, page numbers, introduction, conclusion, in-text citations and references page for your case.
  • References; you may need to perform outside research to complete the case study.  Make sure you support your responses with facts (case, textbook and web research). Use proper referencing whenever you are not using your own words. For guidance on proper referencing refer to the following website: https://owl.english.purdue.edu/owl/resource/747/01/


Review Assessment Rubric

On the next page is the assessment rubric for this assignment. Ask for clarification if needed.
Step 6 – Submit

  1. Submit your completed project through Turnitin at least 24 hours before the due date.

Note 1: Failure to submit the written report to Turnitin, will result in your paper being returned to you with a zero grade. Only papers which have Turnitin results will be accepted.
Note 2: If your results are higher than 10% in total or 2% for any one item, you may need to correct this and re-submit to Turnitin.  This may take 24 hours to get updated results.
Note 3: Only ONE group member should submit your case study through Turnitin.
Note 4: You do not need to print your Turnitin results. Your instructor will review your results on Turnitin.

  1. One group member is to submit an electronic copy of the Case Study 1 report to D2L Assignments area prior to the due date/time.

Case Assignment 1 – A Case of Motivation
Group members:
 
 
Completeness, Textbook, Case Study and Internet research APA in-text citations and referencing, title page, table of contents, page numbers, organization & evidence of effort related to this assignment  NOTE: Papers without proper APA citations and referencing may not be graded. (10)

  /10


Introduction (5)

Introduce all topics which will appear in the paper without any specific examples. /5

 
Motivation

  1. Describe, in general, Needs Theories of Motivation versus Process Theories.
  2. How can today’s businesses create a motivating workplace?
  3. Discuss different responses to the Reward system.
  /20

 
Expectancy Theory:

  1. Describe the Expectancy Theory.
  2. How can Expectancy Theory be used to explain the differences in motivation between Alex and Stephanie?
  3. What specifics from the case apply to expectancy theory?
  /10

 
Motivation Theory:

  1. Alex states that he is underpaid for the work he does. What motivational theory does this apply to?
  2. How would the motivational theory identified in the above step explain Alex’s behaviour?
  /10

 
Perception or Emotion?

  1. Using concepts from Chapter 2, explain why Alex retaliates towards his boss.
  2. Was his behaviour driven purely by emotion, or did perception also play a role? How so?
  /10

 
Organizational Justice

  1. Using concepts from organizational justice, explain why Alex knocks his boss’s lunch to the floor.
  2. What should Alex’s boss do to improve the fairness or his treatment?
  /10

 
How might stress affect attitudes and behaviour?

  1. Compare and contrast Alex and Stephanie in terms of each person’s level of work stress.
  2. How might stress affect their attitudes and behaviour with their work environment
  /10

 
Attitudes, Job Satisfaction and Organizational Commitment

  1. Discuss Alex and Stephanie in terms of each person’s job attitude (for example, job satisfaction, and organizational commitment).
  2. What factors might be responsible for any differences?
  /10

 
Conclusion (5)

Conclude all topics. Do not introduce any new information. /5

 

Comments
 
«Names»
 
Grade = -_____
100

A Question of Motivation
Alex and Stephanie have a few things in common. Both are university students, and both work full-time at a local supermarket to make ends meet and help pay for school. Though the pay isn’t great, it’s a steady job that allows them some flexibility, which helps when scheduling classes. Both students joined the supermarket two years ago, and, given their similar situations, became friends quickly.
Although Stephanie seems to enjoy her job, arriving and leaving work each day with a smile on her face, Alex often grumbles and complains about his work. Much of the time, Alex complains about his boss, Dan, who oversees the produce department. Stephanie works for Jonathan, a 10-year veteran who everyone generally admires for his friendly demeanour and relaxed management style.
Most employees want to work for Jonathan, as he often assigns his employees different duties each week so workers don’t get bored. Stephanie, for instance, can be working at the checkout counter one week, stocking shelves the next, and the store’s culinary centre the following week.
The culinary centre is a new service that the store is test-marketing. Employees show customers how to create exciting recipes from start to finish. It is Stephanie’s favourite place in the store to work. She is also responsible for taking customers around the store to locate ingredients for a culinary centre recipe, many of the ingredients being some of the store’s finest. And she enjoys allowing customers to sample what she cooks. So far, the culinary centre is a success, and many of the store’s more expensive ingredients are becoming difficult to keep in stock. To help with this issue, Jonathan encourages his employees to notify him immediately when an item is running low and even empowers employees to reorder items from vendors. By doing this, Stephanie has quickly grasped how the supermarket operates.
Alex’s supervisor, in contrast, prefers most of this employees to work in the same area each day – Alex is one of those employees. Dan believes that the best way to master a job is to do it over and over again. This means that Alex has to stock the same produce areas each day. As boxes of produce are delivered to the store’s supply room, Alex unloads their contents onto the shelves. Alex also must constantly reorganize the produce already on the shelves to make it look as orderly as possible. Most of the time, though, he doesn’t feel inclined to do either task.
After a particularly boring morning of restocking applies (the store had apples on sale that day), Alex met Stephanie for lunch in the beak room. After sitting down, Alex reached into his lunchbox and pulled out an apple, a look of disgust on his face. “Ugh… If I have to look at another apple, I’m going to be sick.
“Bad day again?” asked Stephanie as Alex stuffed the apple back into his lunchbox.
“I stocked apples all morning – what do you think?” Alex retorted.
“Why don’t  you tell Dan you wan to do something else?” Stephanie inquired. “I see that he lets Denise work in other areas.” Stephanie leaned closer. “I’ve even heard that she gets paid more than you. Is that true?” she whispered.
“Apparently, she gets paid $2.00 more an hour, but I do the same things that she does. Oh, that’s right. One thing I don’t do is tell Dan what a cool shirt he has on or how awesome his car is. They’re both pathetic if you ask me,” frowned Alex.
“Two dollars more an hour, but she’s been here for only 3 months!” Stephanie exclaimed. “And I know that you work just as hard as she does. No wonder you’re so irritated all the time.”
“I don’t even care any more. What’s the point? If I stock more apples, or something meaningless like that, what does it get me – another sticker that says ‘good job’? Oooh, that’s really great. Thanks a bunch Dan!” replied Alex, punctuating his last sentence with a sarcastic thumbs-up. “Anyway, enough about my day. How’s yours going?”
“Pretty good, actually. Jonathan and I met earlier today, and we both set a goal for me to sell 10 bottles of truffle oil next week.”
“Wow. That stuff is pretty expensive, isn’t it?” asked Alex.
“Thirty-five dollars for four ounces,” replied Stephanie. “ It’ll be tough, but I found a pretty good recipe that I’ll be making for customers who stop by the culinary centre.” She paused, then said, “I think I’ll be able to do it. I’ve made quite a few similar recipes before, an even though this one is more difficult, it shouldn’t be too bad. Besides, if I sell the oil Jonathan said that he’ll give me a $75 bonus. So I’m definitely going to give it a shot. The nice thing is that I’ll be able to do this on my own, without someone breathing down my neck.”
“Well that’s certainly more than I’ll be making this week,” said Alex. “This job is okay, but I’d probably leave if I could. It’s too risky right now just to quit. If I can’t find something, then I’ll be in trouble when that next tuition bill comes around.”
“Look on the bright side. At least you make more than Jean. She’s been here for 7 years, still working in the deli,” replied Stephanie.
“That’s true,” sighed Alex as her returned to his lunch. He looked up at the clock. They had been at lunch for a half hour already. Dan was quite the stickler about keeping lunch to a minimum. Although store policy allowed employees 45 minutes for lunch, Dan often pushed his employees to keep it to 30 minutes.  As Alex quickened his chewing, Dan strolled into the break room and opened the refrigerator, his back to Alex and Stephanie.
Wheeling around with a soda in hand, Dan commented, “Bit of a long lunch, hey Alex?”.
Alex could feel the blood rising to his face. “It’s been exactly a half hour, and I’m almost finished,” he said.
“Well, we’re running low on apples again. So quit lying around and get back to work.” Dan walked toward the door, stopped, and turned around. “I thought that university students were supposed to be smarter than this. At the very least I would hope that they could tell time.” He added, “I guess the university must have glossed over your application.” At with that, Dan left.
“What a jerk,” said Stephanie after Dan was out of earshot.
“What else is new,” said Alex. “I guess I’d better get back to work.” Alex got up and returned what was left of his lunch to the refrigerator. When he opened the door, he noticed a sandwich labelled with a post-it note that read “Dan’s.” After glancing quickly to the door, he casually swept the sandwich onto the floor. Stephanie turned around at the sound.
“Oops,” smirked Alex. He paused, staring down at the sandwich. “Five-second rule!” he said as he picked up the sandwich, being sure to smear the underside of it on the floor. After putting it neatly back on the shelf, Alex turned to Stephanie. “Well Steph, have a good one. I think maybe I’ll take my time on those apples.”
 

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