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As we discuss performance management plans, it is also important to mention and discuss employee defensiveness and the intangibles, which may be included in an organization’s evaluation and may be a criterion that may add to employee defensiveness. In regard to judging individuals based on their character, this brings up an interesting point for further discussion. With this is mind, do you believe that the intangibles, such as personality, attitude, and behavior, are as important to consider when evaluating an employee as his or her work product? Provide some examples to explain your rational

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