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1.What problems has Susan identified with the night shift operations of the Devil s Den? How well does the management team perform such a strategy execution processes as competency building, shaping the culture, instituting policies and procedures, establishing control systems, developing reward and discipline systems, and exhibiting ethical leadership?
2.What is Susan s dilemma? What seems to influence her perceptions and behavior? What seems to influence the perceptions and behaviors of other Devil s Den employees?
3.What should Susan do about her dilemma? What alternative courses of action is open to Susan?

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